{"id":7430,"date":"2025-09-19T15:27:18","date_gmt":"2025-09-19T15:27:18","guid":{"rendered":"https:\/\/agi.pt\/dispute-resolution\/"},"modified":"2026-03-10T18:28:35","modified_gmt":"2026-03-10T18:28:35","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/agi.pt\/en\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7430\" class=\"elementor elementor-7430 elementor-20\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-overlay-color=\"#17264400\" data-dce-background-image-url=\"https:\/\/agi.pt\/wp-content\/uploads\/2026\/02\/agi-fachada-4-2048x1366.jpg\" class=\"elementor-element elementor-element-d41312d e-flex e-con-boxed e-con e-parent\" data-id=\"d41312d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div 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                           <span class=\"uc-item-title-inner\">\n                                                                                                Home\n                              <\/span>\n                            <\/a>\n                                                    <\/li>              \t\t    \n                                                <\/ul>\n        <\/div>\n\n            \n<!-- end Breadcrumbs -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7fe69b e-con-full e-flex e-con e-child\" data-id=\"d7fe69b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#FFFFFF\" class=\"elementor-element elementor-element-3ec25a9 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3ec25a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Alternative Dispute Resolution<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4e7dd1 e-flex e-con-boxed e-con e-parent\" data-id=\"b4e7dd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d199f6f e-con-full e-flex e-con e-child\" data-id=\"d199f6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#FFFFFF\" class=\"elementor-element elementor-element-8cfd02e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"8cfd02e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Online Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e5e8f2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0e5e8f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Dear customer,<\/p><p>In the event of a dispute, any consumer residing in Portugal or within the European Union may exercise their right to file a complaint with an official, third\u2011party, and impartial entity. In this context, AGI provides all the information necessary for you to exercise your right of complaint. <\/p><p>If, for any reason, you were not satisfied, you may contact a Consumer Alternative Dispute Resolution (ADR) Entity, as listed below:<\/p><ul><li>Lisbon Consumer Dispute Arbitration Centre<\/li><li>CIAB \u2013 Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)<\/li><li>CNIACC \u2013 National Centre for Consumer Conflict Information and Arbitration<\/li><li>European Commission<\/li><\/ul><p>You may also submit any complaints directly to AGI via the email <a href=\"mailto:geral@agi.pt\">geral@agi.pt<\/a>.<\/p><p>For more information about these procedures, we also recommend visiting the website of the Directorate\u2011General for Consumers: www.consumidor.pt.<\/p><p><strong>What is consumer alternative dispute resolution?<\/strong><\/p><p>It is a mechanism that allows all consumers to resort to official entities that help resolve a conflict with a trader, without the need to initiate legal proceedings in court.<\/p><p><strong>What is the role of these entities in resolving conflicts?<\/strong><\/p><p>These entities act as intermediaries between the consumer and the trader subject to the complaint. The intermediary may impose a solution on both parties or bring them together to reach a mutually agreed resolution. Alternative dispute resolution is typically less expensive, less formal, and faster than judicial proceedings.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Alternative Dispute Resolution Online Dispute Resolution Dear customer, In the event of a dispute, any consumer residing in Portugal or within the European Union may exercise their right to file a complaint with an official, third\u2011party, and impartial entity. In this context, AGI provides all the information necessary for you to exercise your right [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7430","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/agi.pt\/en\/wp-json\/wp\/v2\/pages\/7430","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agi.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agi.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agi.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agi.pt\/en\/wp-json\/wp\/v2\/comments?post=7430"}],"version-history":[{"count":0,"href":"https:\/\/agi.pt\/en\/wp-json\/wp\/v2\/pages\/7430\/revisions"}],"wp:attachment":[{"href":"https:\/\/agi.pt\/en\/wp-json\/wp\/v2\/media?parent=7430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}